Operating Leadership

The Team Behind 100 Loft18s

One leadership team. Four lenses on each operator — performance, scope, today's focus, and a Chief of Staff briefing tailored to the role they own.

NL
Director of Operations

Nikki Lagarde

On duty·4 yrs·3 direct reports
GM CoachingService StandardsTrainingGuest Recovery
Performance Index
89
Lens
Auto-Generated 6:00 AM

What Nikki should do today

01
1:1 with Baton Rouge GM
Service speed 18% above peer median.
Open
02
Review 6 escalations
3 require comp; 3 informational.
Open
03
Launch May service training
92-person cohort, 4 venues.
Open