Guest Intelligence

Who they are. What they want.

Satisfaction
4.7
0.6%of 5.0
NPS
64
4.2%
Repeat Guests
54%
2.1%
First-Time
46%
1.4%
Review Trend (90d)
4.7
Most Valuable Guests

The people who quietly run your top line

GuestVisits (12mo)Lifetime ValueCorporate ConnectionReferrals
JL
Jordan Levy
38$14.2KAcme Construction6
CB
Catherine Boyd
31$11.8KOchsner Health4
MT
Marcus Talbot
27$9.6KIndependent9
PS
Priya Shah
24$8.9KEntergy3
Chief of Staff Review Analysis

What 2,140 guests are telling you

What guests love

  • Bay tech is the best in the region
  • Food quality vs competitors
  • GM responsiveness
  • Birthday packages

What guests hate

  • Wait times on Saturdays
  • Parking at Broussard
  • Music volume in event room

Most-mentioned topics

Simulator accuracyService speedDrink pricingGroup bookingsLessons

Emerging problems

  • Mentions of competitor 'TopSpin' increased 4x in last 30 days